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Position: Lodge Manager

Location: Lisu Lodge, Mae Taeng, Chiang Mai

Reports to: General Manager, Asian Oasis Travel

Subordinates: All full-time, part-time, and casual employees at the Lodge

Summary:

The Lodge Manager is responsible for the day-to-day operation of the Lodge with focus on guest relations and satisfaction, community relations and staff and supplier relations. The Lodge Manager maintains and further improves the standards of service, the quality of the Lodge building, facilities and grounds, the quality and service standards of “Lahu Outpost”, and coordinates with the relevant people on the quality and standards of the offered excursions and activities around the Lodge. Furthermore, the Lodge Manager quickly establishes and maintains an excellent working relationship with the adjacent Lisu & Akha Village and works with them on future projects to benefit from our community-based operations of the Lodge.

Requirements:

• At least 5 years of experience, preferably in tourism or hotel management.
• Excellent English communication skills.
• Thai national only.

Duties and Responsibilities:

• Leads the Lodge team in the development and implementation of location-specific as well as company-wide strategies.
• Ensures renewed implementation and maintenance of the guest service standards in the Lodge with the objective of meeting or exceeding guest expectations.
• Is highly visible and interacts with guests on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction and obtains suggestions for further improvement.
• Hires employees who demonstrate enthusiasm, guest focus and reliability. To fulfill our mission, these employees are preferably hired from the village adjacent to the Lodge.
• Coaches team by providing specific feedback to improve performance.
• Ensures that service and technical skills training occurs in regular intervals to support successful daily operation.
• Suggests innovative ideas and proactively develops new programs / activities / strategies to continue to grow occupancy and revenue.
• Builds relationships with key customers through personal involvement during site inspections, media – or fam trips.
• Reviews daily revenues and occupancy to determine how the Lodge is performing against budget. Develops strategies to improve the property’s financial performance and occupancy.
• Identifies opportunities to create value by challenging existing processes, encouraging innovation and driving necessary change after discussing them with the General Manager.
• Ensures that expenditure funds are being used solely for the stated purposes.
• Ensures and maintains quality and standards of all activities and excursions around the Lodge, including “Lahu Outpost” and the bathrooms at the Whitewater Rafting Site.
• Ensures good maintenance of all technical equipment and operations equipment in the Lodge and of its vehicles.
• Maintains a good working relationship with the other Managers of Asian Oasis products in northern Thailand, i.e. Araksa Tea Garden and Lanjia Lodge.
• Monitors on a weekly and daily basis the forecasted number of visitors and guests and plans all Lodge activities with the Team accordingly.
• Assists in the tasks of planning to purchase food and other goods, stock-taking and controlling and proper set-up of all guest rooms and public areas of the Lodge according to Lodge standards.
• Checks frequently the quality of work of all employees and the cleanliness and complete set-up of guest rooms prior to guests’ arrival.
• Maintains a close working relationship with the local Sales in Chiang Mai as well as in Bangkok and informs of need periods and proposes ideas for promotions and / or new itineraries / activities.
• Maintains a close working relationship with the Operations Officer in the Chiang Mai Office and informs the General Manager of any possible improvements in the planning and execution of guest transfers and activities, its pricing and of the quality and standards of freelance tour guides hired by the Operations Office.
• Works closely with the local village community, ensures that their services rendered to the Lodge are timely and of good standard and involves in the planning and execution of community projects.
• Oversees daily activities, staff and buildings of the “Himmapaan Foundation” on the grounds of Lisu Lodge and plans and participates in the annual Tree Planting Day.
• Performs other duties as assigned when they become necessary.

Position: Sales & Marketing Coordinator

Reports To: Sales & Marketing Manager

Experience: entry to mid-level

Location: Bangkok

THB13,000 - 30,000 /month

Highlights: Closed to BTS Pleonchit, working hours is Mon-Fri, life insurance

Responsibilities:

• Assist in the development and implementation of sales and marketing strategies.
• Assist in analyzing sales and marketing data to evaluate campaign effectiveness, identify trends, and recommend improvements.
• Coordinate the creation and distribution of sales and marketing materials.
• Manage content creation schedules and work closely with content creators, influencers, and our social media manager. Write compelling copy for the website, social media, flyers, presentations, and more.
• Implement SEO strategies to enhance online visibility and search rankings.
• Monitor and analyze marketing data to identify trends and opportunities.
• Maintain up-to-date knowledge of industry trends and digital marketing best practices.
• Seek and attend industry events and trade shows to represent AO when needed.

Qualifications:

• Bachelor's degree in Marketing, Communications, or a related field.
• Understanding of SEO principles and practices
• Strong writing and communication skills (English & Thai)
• Proficiency in social media platforms, content management systems, and analytics tools.
• Creative mindset with the ability to generate engaging ideas.
• Detail-oriented and organized, with excellent time management skills.
• Passion for staying updated with the latest digital marketing trends.
• Passion for environmentalism, sustainability, travel

Preferred abilities:

• Understanding and ability to utilize emerging AI technologies to streamline workflow
• Strong sense of design to create compelling marketing material and help oversee content creation projects
• Proficiency in adobe suite

Position: Sales & Marketing Manager

Reports To: CCO

Experience: mid-level

Location: Bangkok

Highlights: Closed to BTS Pleonchit, working hours is Mon-Fri, life insurance

Responsibilities:

• Develop and execute a comprehensive sales and marketing strategy aligned with AO's brand values and revenue targets.
• Lead the development of annual and quarterly sales and marketing plans, outlining key initiatives, campaigns, and revenue targets.
• Set and achieve revenue goals and drive brand awareness across AO's product portfolio.
• Create and manage sales and marketing budgets, monitoring expenses and allocations.
• Research market trends, customer preferences, and competitor strategies to inform strategies.
• Establish and maintain relationships with key partners, stakeholders, and media platforms to amplify brand visibility and reach.
• Align sales efforts with marketing initiatives.
• Lead and manage the sales and marketing team, providing guidance and support.
• Collaborate closely with the travel consultant/reservations manager and marketing coordinator to effectively align and execute strategies and marketing strategies
• Monitor and analyze key performance indicators (KPIs) related to revenue, customer acquisition, and brand recognition.
• Analyze sales and marketing data to evaluate ROI, campaign effectiveness, and sales performance, and use insights to make data-driven decisions.
• Identify growth opportunities, adapt strategies as needed, and drive continuous improvement.
• Prepare regular reports for senior management on sales performance, market trends, and growth strategies.
• Contribute to the development of AO's brand identity and messaging by ensuring consistency across all sales and marketing materials.

Qualifications:

• Bachelor's degree in Business, Marketing, or a related field; MBA is a plus.
• Proven experience in sales and marketing roles with a track record of meeting or exceeding revenue targets.
• Strong leadership skills with the ability to manage and motivate a team.
• Excellent understanding of market trends, customer behavior, and industry dynamics.
• Exceptional communication skills.
• Proficiency in using sales and marketing software and tools.
• Creative thinker with the ability to develop innovative strategies.

We’re hoping you embody the following traits:

• Passion for Sustainability: Demonstrated commitment to environmental responsibility and sustainable practices.
• Values-Driven: Aligned with AO's core values of community-based travel, environmental preservation, and cultural authenticity.
• Sustainable Mindset: understanding of sustainable travel practices and a desire to drive positive change in the industry.
• Cultural Sensitivity: Respect for and appreciation of diverse cultures and traditions.
• Collaborative Leader: Proven ability to foster a collaborative and inclusive work environment.
• Innovative Thinker: Ability to think creatively and innovatively to address challenges and seize opportunities.
• Strategic Vision: Visionary with the ability to align sales and marketing strategies with AO's long-term goals.
• Strong Communicator: Excellent verbal and written communication skills with the ability to convey AO's values effectively.
• Team Player: Enthusiasm for working collaboratively across teams to achieve common objectives.
• Adaptability: Willingness to adapt to changing market dynamics and trends.
• Initiative and Drive: Self-starter with the ability to take initiative and drive results.

Position: Travel Consultant/Reservations Manager

Reports To: S&M Manager and Head of Operations

Experience: mid-level

Location: Bangkok

THB20,000 - 35,000 /month

Highlights: Closed to BTS Pleonchit, working hours is Mon-Fri, life insurance

Responsibilities:

• Manage all aspects of the reservations process for AO's products.
• Liaise with travel agents in the booking process and assist in developing curated itineraries.
• Ensure accurate and up-to-date information is maintained in the reservation system.
• Collaborate with the sales and marketing team to develop effective revenue strategies.
• Collaborate with the onsite operations team for the accurate and timely operation of the services booked.
• Coordinate with the Accounting Team for the invoicing of the services to customers at due time.
• Prepare daily, weekly, and monthly reports on reservation activities, including occupancy, revenue, trends, and forecasts
• Stay updated on industry trends, competitors' pricing, and strategies.
• Provide exceptional customer service to guests during the booking process.
• Collaborate with the sales team to develop and implement revenue-focused strategies.
• Utilize data to identify opportunities for optimizing revenue and enhancing customer experiences.

Qualifications:

• Proficiency in reservation software and customer relationship management (CRM) systems.
• Strong analytical skills and the ability to interpret reservation data.
• Excellent communication and interpersonal skills.
• Initiative and proactive mindset to identify revenue optimization opportunities.
• Understanding of market dynamics and pricing strategies in the hospitality industry.
• Passion for delivering exceptional customer service and building positive guest relationships.